Privacy Policy

Introduction

This privacy policy provides you with details of how we collect and process your personal data through your use of our site www.ellavida.com or any subdomains including any information you may provide to us when you purchase a product or service, sign up to our email list or take part in a prize draw or competition.

Ella Julian-Roe is the data controller responsible for your personal data (referred to as “we”, “us” or “our” in this privacy If you have any questions about this privacy policy, please contact us by using the details set out below.

Contact Details

Full name of legal entity: Ella Julian-Roe T/A Ella Vida

Email address: info@ellavida.com

Postal address: Urban Biodiversity CIC, Newquay Community Orchard, Trevenson Rd, Newquay, TR7 3BW

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@ellavida.com or updating your settings in our preferences.

Our privacy policy explains how we protect your privacy and confidentiality. We are committed to complying with the Data Protection Act and the General Data Protection Regulation (GDPR). We take these responsibilities seriously and aim to follow the guidance provided by the Information Commissioners Office (ICO). If you have any concerns about our use of your personal information, you can find more information about the ICO at their website https://ico.org.uk/. If you are not satisfied with our privacy policy, your only option is to leave our website.

What data we may collect about you:

We may collect the following data about you:

Your name

Your email address

Your address

Your phone number

Your business name

Your financial details

Any personal data you post on our website

Data about how you use our website

Technical data such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website

Your marketing and communication preferences

Any other information that you directly provide to us whether through our contact form, over the phone, by email or otherwise, such as when entering a competition or completing a survey

Photographs of you at events

CV and application forms

Credit information from third parties

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profile.We will only use your personal data for the purpose it was collected for or for similar services we offer.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company website, mail provider and teaching platform is hosted by Kajabi, an online platform based in the US that allows us to sell our products and services to you. Your data may be stored through Kajabi’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Kajabi and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we obtain your personal data information

We collect data from you the client inputing your details on our website directly for email marketing and purchasing our services.We may receive data from third parties such as analytics providers such as Google and social media sites such as Facebook and instagram.

How we communicate with you

We may contact you to notify you by email or telephone regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We do not share your personal data with third party companies for their marketing purposes without your consent.

If you would like to opt out of receiving marketing from ourselves or third party companies please email us at info@ellavida.com

Data Sharing and third party data

We may have to share your personal data with the parties set out below :

1/ Service providers who provide IT, mailing and admin systems

2/ Professional advisers including lawyers, HMRC and auditors

3/ Third parties such as online course platforms, Kajabi.

4/ We may use some of your data for Tax purposes only up to 7 years as required by law by HMRC.

Our website include, plug-ins and applications through Kajabi. Using those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. Therefore, please make sure you read their privacy policies for every website you visit.

Privacy policy updates

We reserve the right to modify our privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Cookies

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Last Updated: Sept 2023